FREQUENTLY ASKED QUESTIONS

First, you review our portfolio and find a home you love. Then, you can schedule a call with one of our specialists to learn more about the company and how our co-ownership model works. If you wish to visit the property, our team will assist you arranging such visit.

Once you're ready to move forward to the next step of the process, you provide a fully-refundable 6,000€ deposit to confirm your interest and receive several legal documents in order for you to review it with your lawyer. Such agreements aim to articulate the relationship between the co-owners and Dalima, setting clear rules for the purchasing process, the use of the property, and Dalima's responsibilities as a property manager.

Once you've reviewed the documents and are ready to move into the purchasing process, you'll be asked to confirm your interest by funding the balance of your deposit. At this point, you can already start enjoying your home! We will close the purchase with the rest of co-owners, deliver your ownership certificate and help you get started with our initial scheduling process.

Each co-owner can purchase a maximum of four co-ownership shares, which means 50% of the property. Each share gives you the right to enjoy the home 45 days a year, so by purchasing the maximum of four shares you'd be able to enjoy the home approximately six months a year. Each co-owner may purchase one, two, three or four shares, enjoying more time at their home and potentially benefiting from greater returns when they sell out their shares.

Closing fees, home upgrade fees, and the Dalima service fee. All of them are clearly defined in each home's profile and transparent bills will be handled to each co-owner. No mark-ups whatsoever are applied to neither closing nor home upgrade fees.

Dalima may, depending on each particular case, assist you to finance up to 50% of the purchase price. The finance team will review the application and provide a resolution within 20 days.

Absolutely. You may purchase your share directly in your name or through a legal entity.

Of course! Purchasing a home is an important decision, and we want you to be absolutely confident before taking the final step. Our team will help you arrange a visit, so you will have the opportunity to perform a full inspection of the home prior to confirming your interest in the home and purchasing your share. We'll also be happy to arrange an online tour in case it'd be more convenient for you.

Only if you wish to! The purchasing process can be done digitally so you don't need to travel to the actual location. But should you prefer to be present when the purchase is formalized at the notary, you may always do so.

This is an extremely important part of our internal processes. We validate the co-owners identity, perform a credit check, and gather the necessary information to asses the financial solvency of each co-owner. This helps us selecting the right candidates to co-own one of our properties, ensuring all of them will be responsible stewards of their home.

That's easy! Let us know about the property and our team will explore the possibility of adding the property to our platform. We've partnered with hundreds of real estate agencies, and thanks to our innovative co-ownership model, they are now able to sell more and faster. We'll partner up with the owner or real estate agency and allow you to purchase the home through Dalima's co-ownership model.

You are. The land, the house, the furniture, and absolutely everything that is part of the property is owned by the co-owners. Fixtures, furnishings, decorations, appliances, electronics, linens, cookware, tableware and supplies. Everything.

Absolutely. You will form a Group and name a Representative to simpilfy the mangement of your share. Such group can be formed by as many members as you wish.

We do provide legal support at every step of the journey. Our legal documents were conceived to be clear and transparent, nevertheless we do advice you to be assisted by a lawyer in order to review the paperwork and ensure you understand every single detail of the co-ownership model, the rights behind your share and Dalima's role as property manager.

Each share gives you the right to enjoy our home 44 days a year. Our scheduling system will allow you to easily book your stays with time in advance, and equitably amongst the co-owners. We define what is considered high season, shoulder season and low season, and distribute such days fairly so you get to enjoy your piece of paradise all throughout the year.

You can stay as many times as you wish, considering you have 44 days a year per share.

In order to ensure the home remains in perfect state all throughout the year, we allot 13 days for maintenance work and periodic repairs.

If any of those 13 days are eventually not needed for maintenance work, we will rent them out and allocate the income to cover your operating expenses on a proportional basis amongst co-owners.

There is no actual limit on the length of your stay. This will depend on how the rest of co-owners allocate their stays, and you're free to schedule your time as you wish. Nevertheless, we ensure all co-owners have the opportunity to schedule their stays throughout the three seasons: high, shoulder and low. Therefore, usually stays during the high-season are no longer than 10 days, but stays during the low-season may be as long as more than a month.

No co-owner can schedule time for both Christmas and New Year. Besides this limitation, every co-owner can book their time at their home during holidays. Our scheduling system ensure a fair distribution of time every year during holidays amongst co-owners, considering factors such as school calendars and special activities at the location.

The scheduling process opens up every November to schedule time for the next year, starting on February 1st.

For the first year after the purchase, we distribute the weeks remaining before the year ends proportionally amongst co-owners. So if the purchase was made in July, we will habilitate each co-owner to select time from July through January right after the purchase is formalized.

Life doesn't always go as planned. If you are not able to use your scheduled time, you have several options:

1. Gift the time to a friend or family member
2. Rent the time -- you let us know the time you'd like to rent out and we’ll take care of the rest. You'll earn credits to enjoy any of our services and experiences, such as private chef, massages, nanny, yacht rentals or restaurants. The actual rental will ultimately depend on the time advance you give us to rent out your days.
3. Swap the time -- you would rather visit the Alps instead of sunny Ibiza this year? Let us know through the app and we'll find a match.

Dalima manages the basic services and staff required at the property all throughout the year, as part of our management fee. So cleaning, gardening and so forth are already covered.

Are you looking to indulge yourself with the flavours of the Mediterranean sea through a five-course fine dining experience with one of your private chefs? We got you covered too. Our 24/7 concierge services will be available for you at all times through our live chat. We accumulate over 20 years of experience providing concierge services, so this is one of the highlights of your co-ownership experience with Dalima.

Every co-owner has a dedicated space at the property to keep their personal belongings, so you don't have to carry them out every time you come home.

Owning a home involves certain costs throughout the year - insurance, taxes, cleaning, preventive maintenance or repairs are the most important ones. We provide an estimate of the year's costs upfront so you can budget accordingly. All bills and payments are passed to you at cost - no mark-ups whatsoever are applied to the operating expenses.

Additionally, we conduct extensive research on each location to partner up with top-calibre suppliers and negotiate competitive rates to minimize the burden of such costs.

The operating expenses are split equitably amongst co-owners, and you have the opportunity to cover these costs by renting out some of your time with ease through our app.

Once you become a co-owner, you will have the opportunity to schedule your time, handle your payments and book additional services through our app, and assisted at all times by our corresponding teams. This implies staff and technology to run the operation efficiently, ensuring a smooth experience.

Our maintenance fee covers such ongoing costs, and we minimize such burden through technology optimization and streamlined operational processes.

Our maintenance fee is the only way Dalima makes money in relation to the property management.

Each and every operating expense is passed through at the market value, with no mark-up whatsoever.

We take this very seriously, and work continuously to optimize such expenses, negotiating with every supplier to minimize the impact on the home's annual budget. Additionally, we provide full transparency on every single bill and payment handled on your behalf, which are available to you at all times through the app.

The reserve fund is built over time through monthly contributions from each co-owner, which should be approved in advance through the annual budget. This fund is destined to cover unexpected expenses such as repairs, replacements and improvements.

Dalima takes care of every home that are part of our portfolio.

First, we look after every legal and financial aspect involed in homeownership. This includes handling utilities, insurance and property taxes, creating and maintaining the legal entity that aggregates the co-owners of each home as well as its accounts and legal obligations, and representing the co-owners as required by outside parties, including municipal authorities.

On the other hand, we have our own on-site staff to take care of the actual home, providing high-quality property management servies to ensure each home is at all times up to the standards we aim for. We do partner with local suppliers to undertake the necessary maintenance and repairs, and our on-site supervises the correct execution of such duties.

As manager of the property's legal entity, Dalima acts a neutral party against third-parties on behalf of the co-owner group. We aim to make the property management simple, so minor decisions such as small repairs, routine maintenance and so forth are made directly by Dalima to minimize the back and forth with every co-owner and save you the trouble.

But major decisions, such as relevant repairs or improvements, are subjected to the co-owners' vote. The idea behind is to make co-ownership as convenient as possible.

Absolutely. Our ultimate goal is to make co-ownership as simple and convenient as possible. If the group of co-owners votes to remove Dalima as a manager, we'll simply step aside and leave our role as a manager so the group can manage the property themselves. Though such event never happened yet and hope it never will :)

Never. Each co-owner is responsible for any expense incurred during his/her stay. No other co-owner can be penalized for acts of other co-owner.

We will never pass expenses from due by one co-owner to the rest of co-owners. As property managers in legal and physical terms, our commitment is to protect all co-owners from any potential economic harm due to other co-owners acts.

Therefore, we will perform any necessary repair and seek to recover any amounts spent for such repairs directly with the owner in question. Should such co-owner not satisfy the amounts owed, we will start the default process, which ultimately ends with the reposession of the corresponding share, to be resold to a new co-owner.

One of our key promises is to protect every co-owner from other defaulting co-owners.

In case of default to fulfil any due obligations from a particular co-owner, Dalima will step in and pay take care of such obligations itself, to then afterwards seek those amounts through to the defaulting co-owner. Ultimately, if the co-owner does not proceed to settle down any outstanding amounts, Dalima may reposess and resell the defaulting co-owner's share.

This category refers to the cost of labor and materials needed to maintain the property up to the standards expected in a luxury vacation home. For instance, gardening or pool maintenance are both considered ordinary maintenance and included in this cost category.

Every home has a designated Dalima manager who ensures that the operation at the property as well as your experience as a co-owner are running smoothly.

You could let the home manager know through the provided communication channels, or in case you need to let us know urgently, you may use our 24/7 support chat and our team will be happy to assist you in this process.

Dalima will open, maintain and operate one or more bank accounts and any funds related to the property management will be kept in these accounts. There will be no commingling of funds and, as manager, Dalima will be the sole signatory of these accounts.

"Of course! Every year, Dalima will prepare an annual budget, accessible to you through the app. The annual budget will include a detailed breakdown of all costs related to homeownership, as well as an estimate of the next year's costs.

Any difference between the budget and the actual costs will be balanced out by the end of the year. If the costs were lower than the budget, the difference will be allocated to next year's budget. In case the costs were higher than the budget, an extraordinary payment to cover such difference will be required equitably to all co-owners. "

As part of our principles, we are committed to provide full transparency at every step of your journey as a co-owner. For that reason, every single bill and payment is disclosed and available to you through the app.

Annually, you will receive a financial statements for the legal entity in which you are an owner, including balance sheet, cost statements and statement of cash flows.

Absolutely. All our properties are insured up to the highest standards in order to avoid any unpleasant surprises. To Dalima, having a comprehensive insurance is an essential part of the co-owning experience so each co-owner can have peace of mind knowing the property is fully covered against potential calamities and other co-owners' acts.